FAQs Mobility and Scooters

FAQs Mobility and Scooters

How does it work?

  • FAQs Mobility and Scooters.
  • You book online easily though this website or call on the number above
  • We deliver the wheelchair or mobility scooter to you
  • You keep the wheelchair or mobility scooter for as long as you need it
  • At the end of hire, we come and collect it from you.

Do you deliver Wheelchairs and Mobility Scooters?

Yes, we deliver to all addresses within our service area and airports.

Can you deliver to an airport?

Yes, we deliver to Málaga, Heathrow, Gatwick and all other London airports – we meet in arrivals or departures to hand over the wheelchair

Can you deliver at a specific time?

Yes, we can offer a delivery time slot to suit your needs

When should I make a hire reservation?

To guarantee service, you are advised to reserve once your needs are definite

Can you deliver out of hours?

Yes, we deliver from 06:00am to 8:00pm  and from 05:00am to 11:00pm at airports

How much does hire cost?

Hire fees depend on which type of wheelchair or mobility scooter and how long it is required. Fill out the Reservation Form for a quote today

Can I collect from you?

Yes, you may collect from our shop (located in Colmenar) from Monday to Saturday (09:00am to 5:30pm). Advance booking is essential.

Where is your shop?

Our warehouse is located in Colmenar (north of Málaga) – see our full warehouse address

Do your wheelchairs fold up?

Yes, all our manual wheelchairs fold up compactly to transport in a car

What are your opening hours?

Our website is open 24hrs a day for quotes and bookings. If you need to talk to us then our phone is answered from 08:00am until 9:00pm

Can we take a wheelchair overseas?

Yes, our manual wheelchairs may be taken anywhere in the world. Most airlines will carry the wheelchair free of charge for you

Do you sell secondhand wheelchairs or mobility scooters?

Yes, we have a large selection of high quality, serviced scooters available to purchase. If you currently have a wheelchair or scooter on hire from us then we can credit the hire fee against the cost of purchase.

Do you rent electric mobility scooters?

Yes, we have a wide range of easy to use, comfortable, powered mobility scooters for hire across Spain and the UK

What is your cancellation policy?

It is best that you only reserve once you are certain of your definite requirements. Fees are payable on cancellations and the amount depends on what product and when cancelled. A minimum fee of £25 applies to any cancellation.

How can I pay?

We accept all Visa, MasterCard and Cash.

Can I extend my hire?

Yes, our friendly staff will be happy to help you extend your hire at any time for as long as you need the wheelchair or mobility scooter.

What if the wheelchair or mobility scooter gets broken?

All our modern wheelchairs and mobility scooters are chosen for comfort and reliability. Our intensive service and checks are performed before each hire. However, in the unlikely event that damage occurs then please contact us and we will exchange or repair within 24 hours within all our service areas. Please note, if you have travelled outside our service area then you will need to bring the item to within our service area.

Can I get a refund if no longer needed?

Please book the wheelchair or mobility scooter for the known period needed. Of course, if you need to extend the hire then that’s fine – just email or give us a call. No refund is available for early returns.

Can I change the return location?

Yes, if your plans change and you need to have the wheelchair/scooter collected at a different location then that is fine. At least 48hrs notice of change is required and the location must be within our service area. If there is a different fee for the new location then any extra fee will be charged to your card. If there is a reduction in fee then it will be refunded to your card within 5 days.

 

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